Last updated: August 2026
Email info@jakemakes.shop within 30 days of delivery with your order number and a photo of the issue. We will replace the item or refund it, your choice. You do not need to ship the defective item back unless we ask.
Because most items are printed or made to order, and many are personalized, we cannot accept returns for buyer's remorse, wrong size selected, or a change of mind. Check size charts and personalization text carefully before ordering. If we made a mistake, we fix it at no cost to you.
Some items are made in house in small batches or as one-of-a-kind pieces rather than printed to order. The same 30-day promise applies: if a handmade item arrives damaged or is not what you ordered, email us and we will make it right. Because unique pieces often cannot be remade, we may refund rather than exchange.
Where a store offers local pickup, this policy applies from the day you collect your order. If you spot a problem at pickup or within 30 days after, email us with your order number and we will fix it.
Need to cancel or fix a typo? Email us as soon as possible. If production has not started, we will cancel and refund in full.
Refunds go back to your original payment method through Stripe, typically within 5-10 business days depending on your bank.
920shops is operated by JAKEMAKES LLC (Oshkosh, Wisconsin). Storefront brands on the platform, including JakeMakes and Jade Seagull, are trade names of JAKEMAKES LLC, which is the merchant of record; card statements show JAKEMAKES.